Fort Worth, Dallas, Denton & Plano Resource Centers on Independent Living

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Lifeline and Link-Up Programs Make Local Phone Service Affordable

Phone # 1-866-454-8387

Lifeline is a telephone assistance program that helps individuals who

meet certain income requirements receive telephone services at reduced rates.


# 1-888-782-8477  Public Utility Commission of Texas Customer Protection Division

Lifeline is a federal program that lowers the monthly cost of phone and internet. Eligible customers will get up to $9.25 toward their bill. You can only use Lifeline for either phone or internet, but not both. To get Lifeline, find a company near you.

Households with incomes at or below 125% of the federal poverty guidelines or any customer receiving benefits under Medicaid, Supplemental Security Income (SSI), Temporary Assistance to Needy Families (TANF, previously known as AFDC), Food Stamps, federal public housing assistance, or the Low Income Energy Assistance Program (LIHEAP).


Households with incomes on or below 125% of the federal poverty guidelines

OR you can get Lifeline if you (or someone in your household) participates in one of these federal assistance programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit
  • Tribal Programs (and live on federally-recognized Tribal lands)

Show a card, letter, or official document, as proof that you participate in one of these programs when you apply for Lifeline. You can sign up for Lifeline if your child or dependent participates in any of the programs listed above.

How to Apply

Contact your local telephone company to take advantage of these discounts. Additional information regarding specific telephone company discounts and contact numbers may be obtained at  If you encounter any difficulty obtaining information from your local telephone company about these programs, contact the Public Utility Commission of Texas’ Customer Protection Division at 1-888-782-8477 for assistance.


Phone  (580) 226-5652 – Cell Phones for Life, Inc.

FREE cell phones for the elderly, disabled and battered women’s shelters to be used for emergency purposes.

If  you are in need of some phones just email: and Kathy Hyden will make sure that you get some.

FREE cell phone for low income people

Assurance wireless

Free cell phone for low income families.

In a nutshell:

·         The phone for low income people

·         Phone free with 250 minutes

·         $5 for 500 minutes

·         $20 for 1000 minutes and 1000 texts.

Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
Phone # 1-888-898-4888

How to Qualify for Assurance Wireless, a Lifeline Assistance program
Assurance Wireless is a federal Lifeline Assistance program brought to you by Virgin Mobile. Lifeline is a government benefit program supported by the federal Universal Service Fund. Enrollment is available to individuals who qualify based on federal or state-specific eligibility criteria. The Lifeline Assistance program is available for only one wireless or wireline account per household.
If you qualify for Lifeline Assistance, you can receive a Free phone, 250 FREE minutes and 250 FREE text messages each month.
To see if you qualify, choose your state in the dropdown menu below.

If you don’t see your state, that means Assurance Wireless service is not currently available in your area. But check back soon, as we are working hard to expand.

Dallas County Comprehensive Energy Assistance Program (CEAP)

Dallas County Health and Human Services aims to increase the efficiency of energy usage in a safe manner for eligible Dallas County residents in low-income households.

The program provides relief to low-income residents of Dallas County.

As part of CEAP, DCHHS prioritizes households with elderly/disabled residents and households with children that are 5 years of age and younger.  Statistics show they are the most vulnerable to the high cost of energy.

Utility assistance is also provided to households that do not fit the priority group; however qualifications are based on income.

Repairs to home heating and cooling units will also be provided to our priority household groups as listed above during weather related crisis.


Eligibility is based on the past 30 day income received prior to date of application.  Eligible households must be at or below 125% of the federal poverty guideline limit.

Dallas County residents who are interested in applying for CEAP should call 214 819-1848 to schedule an appointment.   Please note that due to the high cost of energy and the high call volume you may, at times, experience a considerable wait period. 

Lite-Up Texas Program

The LITE-UP TEXAS Program has been discontinued. for more information on discounted utilities click


With the temperatures scorching us here in Texas, we have to be cognizant of our elderly in homes without air conditioners. If you know of anyone over the age of 60 who does not have air conditioning in their home, please give them this number to call or call it for them.

Call Dallas County at (214-819-6001) and they will help for free. THE PERSON MUST LIVE IN DALLAS COUNTY.

If you need a smoke alarm and live in Dallas County call 211, they will install for free.


Texas Homeowner’s and Renter’s Assistance 

Select the type of help you need, enter your city or county, and get a list of organizations that may be able to help you.

DFR installing smoke detectors for the Hearing Impaired

Dallas Fire-Rescue has begun installing smoke detectors for Dallas residents who are hearing impaired. The special smoke detectors are free to Dallas homeowners, but residents must complete an application and provide proof of hearing disability from a medical professional.

Applications are available at the DEAF Action Center, 3115 Crestview Drive; Lovers Lane United Methodist Church, 9200 Inwood Road; or at Dallas Fire Rescue’s Fire Prevention Education & Inspection Division, 1551 Baylor St., Suite 400. Completed applications and doctor evaluations can be faxed to (214) 670-4324, or mailed to:

Dallas-Fire Rescue Department
Fire Prevention Education & Inspection Division
1551 Baylor Street, Suite 400
Dallas, TX 75226
Attention: Capt. William Moore

“These innovative monitors come with alarms and a bed-shaker specially designed to alert persons with a hearing impairment that there is a fire,” said Dallas Fire-Rescue Captain William Moore. The devices were purchased through a $25,000 grant from Colemont Insurance Brokers and Fireman’s Fund Insurance Company. For more information about the program call (214) 670-5529.


Free Counseling Services

The University of North Texas at Dallas is now offering FREE confidential counseling for children, adolescents, adults, or couples who are students, staff, or even just members of the community. Counseling services to students and members of the community are free of charge. Anyone seeking counseling for depression and anxiety, marital and family counseling, and assistance with managing grief or loss are welcome at the Counseling Clinic, located on UNT Dallas at 7300 Houston School Road.

Contact the UNT Dallas Counseling department for more information.

The clinic is open Mondays from 3:30 p.m. to 6:30 p.m., and Tuesdays and Thursdays from 3:30 p.m. to 8:30 p.m. Those who wish to take advantage of services at no cost should contact 972-780-3646 for an appointment.


Free Housecleaning for Women with Cancer

Fighting cancer is difficult enough, but living with it is even tougher – and that’s where the Cleaning for a Reason Foundation steps in. This nonprofit offers free professional housecleaning, and maid services to improve the lives of women undergoing treatment for cancer – any type of cancer.

If you know of any woman currently undergoing Chemo, please pass the word to her that there is a cleaning service that provides FREE housecleaning – 1 time per month for 4 months while she is in treatment. All she has to do is sign up and have her doctor fax a note confirming the treatment. Cleaning for a Reason will have a participating maid service in her zip code arrange for the service.


Resources for Youth with Disabilities, Families, & Professionals

In addition to the lists below, find federal resources on chronic conditions and disabilities in the Adolescent Health Library.

For Adolescents with a Chronic Condition

211 Texas Assistance links

Click on the link above and pick a category for resources available in your zip code.