Needed: A Records Manager at the REACH of Plano Resource Center on Independent Living.

Publication Date: 
Oct 27 2020


Resource Centers on Independent Living



Job Announcement & Description


To: REACH Colleagues, Supporters, & Potential Job Applicants

From: Charlotte A. Stewart, Executive Director

Date: 10/23/2020


Needed: A Records Manager at the REACH of Plano Resource Center on Independent Living.


Please see the included job description for a detailed list of job responsibilities and required knowledge, experience, and skills for this permanent, in-person, full time position. Salary: $30,000 year, 40 hrs. per week, with employer paid health, life & long term disability insurance. No travel required in the execution of duties.

Interested and qualified job applicants who possess the knowledge, experience, and skills listed on the job description should submit a current resume with a cover letter explaining in detail the knowledge, experience and skills they have to be successful in doing this job. Cover letters and resumes must be received by 5:00PM on Monday, November 9th. Cover letters and resumes should be submitted via e-mail to REACH of Plano Assistant Director Julie Espinoza.


       Email -

Type the word RESUME on the subject line.


No Phone Calls Please.


The following COVID-19 safety precautions are in place at each of the four REACH centers: face masks must be worn by all employees, consumers and visitors; the temperature of each employee, consumer and visitor will be taken at each office’s entrance door using an infrared, no contact forehead thermometer; hand sanitizer dispensers are displayed in multiple areas in each center; daily cleanings are done of frequently touched surfaces; frequent hand washing is recommended while at each center; plexiglass sneeze guards are in place where needed and can be repositioned as needed; and vinyl gloves are available when needed.   


REACH is an Equal Opportunity Employer. Individuals and veterans with disabilities who have the required knowledge, experience, and skills are encouraged to apply. Applicants that are fluent in English and Spanish and have the required knowledge, experience, and skills are encouraged to apply.





REACH of Plano Resource Center on Independent Living

Job Description






To provide telephone and clerical support for the center and staff.




  1.  Open and distribute incoming mail and post outgoing mail

  2.  Set-up and maintain appropriate office files

  3.  Copy and collate materials as requested/needed

  4.  Type letters, address labels, etc. as needed/requested

  5.  Maintain in-house area of resource material; i.e., brochures, newsletters, pamphlets, flyers 

  6.  Maintain equipment inventory and coordinate repairs and/or replacement of same as needed

  7.  Fax materials as requested/needed

  8.  Handle word processing tasks as requested/needed

  9.  Maintain office supplies and coordinate purchasing of same

10.  Set-up and maintain Consumer Service Record (CSRs) folders

11.  Assist with the input of information in the computerized database of active and closed CSRs

12.  Participate in a monthly staffing meeting to review the status of active CSRs and close CSRs as   


13.  Assist with the preparation of monthly, quarterly, and annual demographic and service figure


14. Act as the main phone answerer, message taker, and greeter for the center

15. Assist in handling requests for information & referral

16. Monitor the center’s main e-mail mailbox, handle routine inquiries and distribute messages to  

      other employees as appropriate

17. Tally the numbers on the copier and postage logs on a monthly basis

18. Organize and maintain the center’s storage rooms

19. Record the receipt of any checks and/or cash in the log book

20. Coordinate the equipment loan and DART Reduced Bus Fare programs




 l.   2-3+ years of secretarial, clerical, and/or receptionist experience

 2.  Proficiency in working on a computer and using Microsoft Office software

 3.  Ability to work with minimal daily supervision

 4.  Ability to communicate effectively, professionally and in a pleasant manner with a wide variety

      of  people, in person, on the telephone, via e-mail, and in writing

 5.  Sign language skills helpful

 6.  Bilingual in English and Spanish highly preferred

 7.  Ability to complete tasks in a timely manner






REACH of Fort Worth                             1000 Macon St., Suite 200, Fort Worth, TX 76102-4501        (817) 870-9082 Voice                            (817) 877-1622 Fax

REACH of Dallas                                    8625 King George, Suite 210, Dallas, TX 75235-2275            (214) 630-4796 Voice                           (214) 630-6390 Fax

REACH of Denton                                  405 S. Elm Street, Suite 202, Denton, TX 76201-6066             (940) 383-1062 Voice                          (940) 383-2742 Fax

REACH of Plano                                     720 E. Park Blvd., Suite 104, Plano, TX 75074-8844                (972) 398-1111   Voice                        (972) 398-9649 Fax


Job Description

Records Manager - Plano

Page 2




 7.  Dependability

8.  Ability to record and compute accurate figures

 9.  Experience in composing letters and developing forms

10. Detail oriented

11. Willing to take initiative when needed

12. Strong organizational skills, ability to prioritize tasks, and manage time efficiently and effectively




1.  Ability to work on a computer for extended periods of time

2.  Ability to operate various office machines including a fax, computer, and postage meter

3.  Ability to handle multiple projects at one time

4.  Ability to handle work interruptions in a calm and professional manner

5.  Ability to handle file folders and file material in the folders

6.  Ability to work on the telephone for long periods of time  

7.  Ability to do repetitive tasks such as labeling, folding, copying, stapling, etc. for extended periods

     of time on occasion




The Records Manager will report to the REACH of Plano Assistant Director and REACH’s Executive Director.


           ROUTINE HOURS


            8:00 am – 5:00 pm, Monday-Friday, however some periodic adjustment to routine hours may

            occur, but will not go over 40 hours per week. 


            COMPLIANCE REQUIREMENTS: REACH maintains a policy of compliance with the

            employment requirements of the Rehabilitation Act and the Americans with Disabilities

            Act. REACH provides reasonable accommodations for employees with disabilities.


            REACH is an Equal Opportunity Employer committed to hiring employees that reflect

            the diversity of the North Texas community.      






           Employee’s Signature & Date



           REACH REV 1/20


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