Needed: A full time Records Manager at the REACH of Plano Resource Center on Independent Living.

Publication Date: 
Jan 9 2020



To: REACH Colleagues, Supporters, & Potential Job Applicants

From: Charlotte A. Stewart, Executive Director

Date: 1/8/20

Needed: A full time Records Manager at the REACH of Plano Resource Center on Independent Living.

Please see the included job description for a detailed list of job responsibilities and required knowledge, experience, and skills for this full-time position. Salary: $30,000 per year. Benefits: employer paid health, life, and long-term disability insurance.

Interested and qualified job applicants that posses the knowledge, experience, and skills listed on the job description should submit a current resume with a cover letter explaining in detail the knowledge, experience and skills they have to be successful in doing this job. Cover letters and resumes must be received by 5:00PM on Friday, January 24. Cover letters and resumes should be submitted via e-mail to REACH of Plano Assistant Director Julie Espinoza.


Type the word RESUME on the subject line.                 


REACH is an Equal Opportunity Employer. Individuals and veterans with disabilities who have the required knowledge, experience, and skills are encouraged to apply. Applicants that are bilingual in English and Spanish and have the required knowledge, experience, and skills are encouraged to apply.









To provide telephone and clerical support for the center and staff.


  1.  Open and distribute incoming mail and post outgoing mail

  2.  Set-up and maintain appropriate office files

  3.  Copy and collate materials as requested/needed

  4.  Type letters, address labels, etc. as needed/requested

  5.  Maintain in-house area of resource material; i.e., brochures, newsletters, pamphlets, flyers 

  6.  Maintain equipment inventory and coordinate repairs and/or replacement of same as needed

  7.  Fax materials as requested/needed

  8.  Handle word processing tasks as requested/needed

  9.  Maintain office supplies and coordinate purchasing of same

10.  Set-up and maintain consumer service records (CSRs) folders

11.  Assist with the input of information in the computerized database of active and closed CSRs

12.  Participate in monthly staffings to review the status of active CSRs and close CSRs as   


13.  Assist with the preparation of monthly, quarterly, and annual demographic and service figure


14. Act as the main phone answerer, message taker, and greeter for the center

15. Assist in handling requests for information & referral

16. Monitor the center’s main e-mail mailbox, handle routine inquiries and distribute messages to other   

      employees as appropriate

17. Tally the numbers on the copier and postage logs on a monthly basis

18. Organize and maintain the center’s storage rooms

19. Record the receipt of any checks and/or cash in the log book

20. Coordinate the equipment loan and DART Reduced Bus Fare programs


 l.   2-3+ years of secretarial, clerical, and/or receptionist experience

 2.  Proficiency in working on a computer and using Microsoft Office software

 3.  Ability to work with minimal daily supervision

 4.  Ability to communicate effectively, professionally and in a pleasant manner with a wide variety

      of  people, in person, on the telephone, via e-mail, and in writing

 5.  Sign language and/or Spanish language skills helpful, but not required

 6.  Ability to complete tasks in a timely manner

7.  Dependability

 8.  Ability to record and compute accurate figures

 9.  Experience in composing letters and developing forms

10. Detail oriented

11. Willing to take initiative when needed

12. Strong organizational skills, ability to prioritize tasks, and manage time efficiently and effectively


1.  Ability to work on a computer for extended periods of time

2.  Ability to operate various office machines including a fax, computer, and postage meter

3.  Ability to handle multiple projects at one time

4.  Ability to handle work interruptions in a calm and professional manner

5.  Ability to handle file folders and file material in the folders

6.  Ability to work on the telephone for long periods of time  

7.  Ability to do repetitive tasks such as labeling, folding, copying, stapling, etc. for extended periods

    of time on occasion


The Records Manager will report to the REACH of Plano Assistant Director and REACH’s Executive Director.

           ROUTINE HOURS

            8:00 am – 5:00 pm, Monday-Friday, however some periodic adjustment to routine hours may

            occur, but will not go over 40 hours per week. 


            COMPLIANCE REQUIREMENTS: REACH maintains a policy of compliance with the

            employment requirements of the Rehabilitation Act and the Americans with Disabilities

            Act. REACH provides reasonable accommodations for employees with disabilities.


            REACH is an Equal Opportunity Employer committed to hiring employees that reflect

            the diversity of the North Texas community.      


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