Alternate Communication Methods

Publication Date: 
Mar 25 2020

Alternate Communication Methods During this time,

HHSC encourages CDS employers and DRs

to utilize alternate means of communication such as

FaceTime, Skype or other video or telephone conferencing systems

to promote ongoing contact between individuals and their loved ones.

Refrain from Meeting in Large Groups HHSC strongly encourages individuals

to refrain from attending public events in which people are gathered.

This includes refraining from receiving day habilitation services in group settings.

Follow State and Federal Guidance CDS employers, FMSAs, service coordinators

and case managers must follow guidance issued by: 2 See 40 TAC §41.217.

Information Letter 20-08 COVID-19 Guidance for FMSAs and CDS Employers March 20, 2020 Their local public health department Helpful information from these sources includes a list of Frequently Asked Questions from the CDC and Disaster Response Toolkit from CMS.

DSHS has also published COVID-19: Guidance for Public Health Home Service Providers. CDS employers and DRs should contact their local health department, or DSHS

if there is no local health department, if:

• they have questions related to COVID-19; or

• they suspect an individual receiving services has COVID-19.

CDS employers, DRs, and employees should take precautions including, but not limited to:

• Limiting physical contact, such as handshakes and hugging;

• Reinforcing strong hygiene practices, such as proper handwashing, covering coughs and sneezes, and using hand sanitizer (this is especially important for individuals and service providers who utilize tactual modes of communication);

• Practicing social distancing;

• Using gloves when supporting individuals; and

• Regularly disinfecting all high-touch surfaces, such as counters, doorknobs, and telephones.

Contact Information If you have any questions about this letter, please contact the CDS Policy and Operations team by emailing